Jonathan worked in the banking and leasing industry since 1976 and has arranged for the funding of over £200m worth of vending machines in the UK.
He has run a vending consultancy and his own operating business, and and has been CEO of the Automatic Vending Association (AVA) since 2009.
He has 27 years experience in the industry and worked with 300 operators, major food brands and high street retailers.
Jonathan has experience of working in vending in the UK, many countries across mainland Europe, Israel and Brazil.
Vending Machines’ Move into the Digital Age
- 1950s – mechanical machines
- 1960s – 75 electro-mechanical machines
- 1975 onwards – electronic machines (took 10 years to make them reliable)
- 2000 – start of screens in machines and new payment types
Current Payment Methods
- Facial Recognition
- Cashless Payment
- Software Management
Social Media in Vending
Overview of AVA Use of Social Media and its assistance to the rest of the Vending Industry to do likewise
- The AVA is leading the way on the use of social media by the UK vending industry:
- Using a Facebook Page, Twitter, LinkedIn groups and YouTube as part of its own communications
- Using a Facebook Page, Twitter and a LinkedIn group for its AVEX event (UK’s largest bi-annual vending conference)
- Organising social media training for the industry in 2013 and planning more training (including social selling) by WSI Thames in 2015
- Producing a social media policy for use by vending businesses
- To communicate with clients and prospects
- To post company news and competitions
- To connect with industry press
By The Industry Press (e.g. FM World)
- To request contributions
- To post latest news
- To build relationships with FM companies/professionals
Facebook Page Use
To be added later
LinkedIn Group Use
To be added later
The UK Vending Industry
- There are nearly half a million vending machines – 60% serving coffee, 22% snacks and 18% cold drinks. These handle 5.5 billion vends a year.
- The industry’s turnover is £1.6Bn p.a.
- There are over 400 operators and 15 thousand people work in the industry
- Back in 2012, machine numbers and vends each declined by 1.5% (in comparison mainland Europe declined by 6.9%). 2014 is showing signs of growth
- There is 1 vending machine per 141 people – roughly equal to mainland Europe but one third of the USA ratio (55) and one sixth of the Japan ratio (23)
The UK Automatic Vending Association
- AVA is the only trade body and been in existence for over 80 years
- it’s 188 members are responsible for 80% of the UK turnover. It also runs the EDWCA Water Trade Association – 110 members
- It represents operators, machine manufacturers, commodities companies and affiliates
There are currently two questions for vending’s immediate future:
- Whether vending operators, who traditionally engage with facility management companies, can in future engage direct with the consumer via social media and hence impact demand.
- To what degree and how quickly will networked connection and remote monitoring become the norm for vending machines
Vending is changing and developing with the changes in the digital world those businesses that embrace it will succeed and grow others will only follow
The AVA needs to lead its members in to the digital revolution and provide the platforms for learning and development to future proof their business